Privacy Notice
Information about using the ZOA Energy website.
Draft privacy notice. The business owner must confirm the controller’s legal identity, contact details, hosting arrangements and retention periods before public launch.
Who handles your information
This website is presented under the name ZOA Energy, West Midlands, United Kingdom. Use the contact form for privacy enquiries. The full controller identity and postal address must be confirmed before launch.
What this website collects
When you send an enquiry, we collect the name, email address and other details you choose to enter. These may include a telephone number, organisation, property postcode, requested service and your message. Please do not send sensitive personal information through the form.
Why your information is used
Enquiry details are used to respond to your request, discuss scope and prepare a quotation where appropriate. A request for a quotation may involve steps at your request before entering a contract. General correspondence and abuse prevention may be handled on the basis of legitimate interests, subject to the business confirming its lawful basis before launch. The privacy acknowledgement is not consent to marketing.
Storage and access
Enquiries are stored privately on the hosting server and are accessible through a restricted staff area. If email notifications are enabled, enquiry details are also sent to the configured business mailbox. The host, email provider and any international transfer safeguards must be documented by the business before launch.
Security information and cookies
The website uses an essential session cookie on enquiry and staff pages. To prevent repeated submissions and sign-in abuse, the server stores a keyed hash of the connecting IP address with attempt timestamps. It does not store the raw address in the enquiry record. Your hosting provider may maintain separate server logs.
How long information is kept
The supplied website is configured for a 90-day enquiry retention period. The business must enable the supplied retention task and confirm an appropriate policy. Separate client work and accounting records may require different retention arrangements.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase personal data, restrict or object to processing, and obtain data portability. Contact the business with your request. You may also raise a concern with the UK Information Commissioner’s Office.