Clear steps. Useful outcomes.
Know what to expect, from your first enquiry to the property information you receive.
Tell us what you need
Share your property details, the service you need and any project requirements.
Agree the scope
We confirm the survey brief, access arrangements and quotation before work begins.
Inspect & record
The agreed assessment captures accessible property features and supporting evidence.
Understand your next steps
Receive the agreed records and discuss findings, limitations and any follow-up.
The right brief
makes a difference.
We agree what is being assessed, how access will work and which records you need.
- Property address, type and number of homes
- Service scope and required deliverables
- Appointment and resident access arrangements
- Available records and supporting documents
- Reporting, quality review and escalation procedures
When an inspection has limitations
Some components may be concealed, unsafe to access or outside the agreed service. These limitations should be recorded clearly. Where a concern needs specialist testing or further investigation, we explain the appropriate next step within the survey brief.
After your survey
You receive the outputs agreed in your quotation. If you need clarification, a different data format or additional assessment work, discuss this with us so the requirements can be agreed.
More questions about the processClearer insight starts
with a conversation.
A single home or a housing portfolio. Tell us what you need.